POLICIES

To ensure the best experience for every guest, please review the following booking policies
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AUTOMATIC POLICY AGREEMENT WHEN BOOKING PLEASE MAKE SURE TO REVIEW ALL POLICIES BELOW

No waiting area is available, bookings are by appointment only, please do not arrive early as your appointment will start at the scheduled time unless communicated otherwise.

• AGE REQUIREMENT: All guests must be 18 years of age or older. My business is focused on building long-term professional client relationships. Additionally, all guests must be able to independently understand and agree to my booking and salon policies. Because I maintain a strict no-children policy for safety and relaxation, guests under 18 are unfortunately not eligible to book.

 

• GUEST POLICY: To ensure the relaxation and safety of all guests, no extra visitors or children are permitted in the salon during your appointment. This is also the salon policy. 

 

• MANDATORY CARD ON FILE: A valid credit or debit card must be kept on file at the time of each booking. Your card will only be charged in the event of a late cancellation, no-show, or applicable policy fee. A 3.5% + $0.15 processing fee will be included, for these transactions (matching standard Square card-on-file rates)​

 

• DEPOSIT: Will be requested by me. All Deposits are Non Refundable. 

​​         Deposit specifically will only be accepted via Zelle or Cash App you may choose payment method. 
          ZELLE $50 Deposit to email: [email protected]
          Cash App + 3% processing fee (must send $51.55) to business account : $glamourbyxo
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•       All Payment Methods I Accept Day Of Service:  You may split between multiple cards for payment for the service if needed. 

               - All Credit Cards will include a 3% processing fee.
                - Use DEBIT in order to avoid card processing fees. 
                  Tap/Contactless/Chip  (Apple Pay, Google Pay, Chip card Reader) 
                 - No change will be made available must have exact cash.
 

• RESCHEDULING:  Deposits are non refundable. To move your appointment to a new date without penalty, you must notify me at least 48 hours or more before from scheduled service day and time.

​              - With 48 HOURS or more Notice:
                  Your deposit is transferable to a new date (limit one transfer per appointment)
             -Within 48 Hours Notice:
             The request is treated as a cancellation. The deposit becomes completely non transferable,
                 and the card on file with be charged the Cancellation Fees that apply detailed below.
           -If your appointment needs to be rescheduled by me for any reason your deposit remains non refundable but will
           qualify for one transfer to a new available day.

• CANCELLATIONS: Complete cancelations with 48 hours or more notice forfeit deposit. Cancelations and reschedules made with less than 48 hours notice of the scheduled service time will be charged 50% of the remaining service total to your card on file. Cancelations and Reschedules made on the same day of appointment will be charged 100% of the scheduled service total. Your $50 Deposit will be credited toward this charge, and a 3.5% + $0.15 processing fee will apply (matching standard Square card-on-file rates).

 

• NO SHOWS: Failure to show up without notice or canceling on the day of your appointment will result in an automatic charge of 100% of the scheduled service total with no exceptions as I am unable to book another client in your place. Your Deposit will be credited towards this fee, plus the standard card processing fee. Repeat no shows will result in being permanently removed from future bookings.

 

• ADJUSTING YOUR SERVICES: Because custom time blocks are reserved strictly for your specific appointment needs, any changes or reductions to your booked services must be requested at least 7 days prior to your scheduled appointment as a courtesy. This protects my business from loss and ensures that available time can be offered to other clients. Clients who do not give enough notice to reduce total in service amount, more than once, will be restricted from booking with me again. You are more than welcome to add additional services therefore increasing the service total, provided my schedule allows.

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• RUNNING LATE: Please notify me if you are running behind but do not expect a reply since I will be with another client. A 15 minute grace period applies to all appointments. Arriving 16-20 minutes late will incur an automatic $20 late fee. Clients arriving 21 minutes or later will be treated as a late cancellation: the appointment will be forfeited, and the card on file will automatically be charged 100% of the remaining balance of the service total due. 20 minutes is a generous grace period please check traffic ahead and keep El Paso construction zones in mind as this can add time to your arrival due to increased traffic.
  

         -It is possible I could be running behind due to many salon possibilities out of my control, I will try my best to                communicate if I am, in the case I am not able to send a  text, you may be asked to wait in the salon or within the area until I am finished with the client before you, it is always suggested to free up your day or plenty of time for your service for this reason. If your appointment needs to be rescheduled by me for any reason your deposit remains non refundable but will qualify for one transfer to a new available day.
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• CONTENT CONSENT: Guests booked with stylist Xochil understand and agree to have pictures and videos taken throughout their hair appointment to be used for social media accounts and the business website. Client understands the service will not be performed if denied this, as the independent stylist Xochil depends on content creation to reach new clients and grow the business. You will forfeit deposit and be removed from future bookings. Come as you are or come as your best since you will be posted. You will be provided a luxe client gown for before and after photos that reflect my business aesthetic no need to stress over outfit.

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• REFUNDS: There are no refunds for any reason. If any hair adjustments need to be made you must notify me by texting my business number within 72 hours of your scheduled service date and time. Adjustments will be handled on a case by case basis and determined by stylist Xochil not the client.

 

• RIGHT TO REFUSE SERVICE: Will result in immediate termination of services and future bookings. All transactions remain non- refundable for any reason. I treat my clients with kindness, respect and good communication and I respectfully will not tolerate anything less. 

Thank you for respecting these policies and allowing me to provide the best experience for every guest.